Check-in instructions

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards; cash is not accepted
• Cashless transactions are available
• This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products
• Noise-free guestrooms cannot be guaranteed
• Safety features at this property include a fire extinguisher, a security system, and a first aid kit
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

• No shows require payment in full, including taxes and service fee.

Pet information

• Service animals not allowed
• Pets not allowed

Payment types

Property Location
With a stay at Finest Playa Mujeres by The Excellence Collection - All Inclusive in Punta Sam (Playa Mujeres), you'll be within a 15-minute drive of Playa Mujeres Golf Club and Ultramar Ferry Puerto Juárez. This all-inclusive property is 6.2 mi (10 km) from North Beach and 14.9 mi (23.9 km) from La Isla Shopping Mall.

Rooms
Make yourself at home in one of the 450 guestrooms featuring minibars (stocked with some free items) and LED televisions. Your pillowtop bed comes with premium bedding. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.

Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 10 outdoor swimming pools, you can spend some time at the private beach. Additional features at this property include concierge services, babysitting (surcharge), and gift shops/newsstands.

Dining
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy Mexican cuisine at Lizo, one of the property's 12 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the beach bar or one of 16 bars/lounges, or 2 poolside bars.

Business, Other Amenities
Featured amenities include a business center, a 24-hour front desk, and multilingual staff. Planning an event in Punta Sam? This property has 16996 square feet (1579 square meters) of space consisting of a conference center and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.