Check-in instructions

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards and cash
• Safety features at this property include a fire extinguisher
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

• Guests who may encounter issues with stairs should contact this property in advance. Elevators are not available.

Pet information

• Service animals not allowed
• Pets not allowed

Payment types

Property Location
When you stay at Hotel La Joya in Isla Mujeres, you'll be by the sea, a 1-minute drive from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 8 minutes from Isla Mujeres Ferry Terminal. This beach hotel is 4.1 mi (6.7 km) from North Beach and 19.5 mi (31.4 km) from Cancun Convention Center.

Rooms
Make yourself at home in one of the 14 air-conditioned rooms featuring flat-screen televisions. Rooms have private furnished balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have bathtubs or showers and hair dryers.

Amenities
Pamper yourself with a visit to the spa, which offers massages. After a day at the private beach, you can enjoy other recreational amenities, which include an outdoor pool. This hotel also features complimentary wireless internet access, tour/ticket assistance, and a vending machine.

Dining
Satisfy your appetite for lunch or dinner at Las Mañanitas, a restaurant which specializes in international cuisine, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge.

Business, Other Amenities
Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.