Check-in instructions

This property offers transfers from the airport. To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests will receive an email 2 weeks before arrival with check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Guests who require airport shuttle pickup service must contact the property at least 48 hours in advance with their arrival details. Guests with multi-day reservations who stay on Saturday night may need to be relocated to another similar unit. This property offers airport shuttle pickup service from Cancun International Airport only.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards; cash is not accepted
• Cashless transactions are available
• Long-term renters welcome
• This property uses a grey water recycling system
• Safety features at this property include a fire extinguisher, a security system, and window guards
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

• Guests staying through a Saturday night may be required to move rooms with hotel assistance.

Pet information

• Pets not allowed

Payment types

Property Location
Located in Puerto Morelos, Grand Residences Riviera Cancún All Inclusive is by the sea, within a 5-minute drive of Arrecife de Puerto Morelos National Park and San Jose Catholic Parish. This all-inclusive hotel is 14 mi (22.5 km) from Moon Palace Golf Club and 14.2 mi (22.9 km) from Maroma Beach.

Rooms
Treat yourself to a stay in one of the 144 guestrooms, featuring indoor private spa tubs and plasma televisions. Rooms have private furnished balconies. Cable programming and iPod docking stations are provided for your entertainment, while complimentary wireless internet access keeps you connected. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.

Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, outdoor tennis courts, and a 24-hour health club. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).

Dining
This hotel is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at El Faro Grill, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the beach bar or one of 3 bars/lounges, or 2 poolside bars.

Business, Other Amenities
Featured amenities include a business center, express check-out, and a 24-hour front desk. Planning an event in Puerto Morelos? This hotel has 1507 square feet (140 square meters) of space consisting of a conference center and a meeting room. A roundtrip airport shuttle is complimentary (available 24 hours).