Check-in instructions

This property offers transfers from the ferry terminal (surcharges may apply). To arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards, debit cards, and cash
• Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Pet information

• Pets not allowed

Payment types

Property Location
With a stay at Adhara Hacienda Cancun, you'll be centrally located in Cancun, a short 7-minute walk from Mercado 23 and 10 minutes by foot from Benito Juarez Municipal Building. This family-friendly hotel is 0.8 mi (1.3 km) from Las Palapas Park and 1.2 mi (1.9 km) from Puerto Cancun Golf Course.

Rooms
Make yourself at home in one of the 174 air-conditioned rooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.

Amenities
Be sure to enjoy recreational amenities including a 24-hour health club and an outdoor pool. This hotel also features complimentary wireless internet access, gift shops/newsstands, and wedding services. Getting to the surf and sand is a breeze with the complimentary beach shuttle.

Dining
Grab a bite to eat at El Alhena, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Grab a drink at the swim-up bar while enjoying a refreshing dip in the hotel pool.A complimentary buffet breakfast is served on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:00 AM to 11:30 AM.

Business, Other Amenities
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. A ferry terminal shuttle is provided at no charge, and free self parking is available onsite.