Check-in instructions

Front desk staff will greet guests on arrival. This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• This property accepts credit cards; cash is not accepted
• This property reserves the right to pre-authorize the guest's credit card prior to arrival.
• Safety features at this property include a fire extinguisher and a first aid kit
• This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

• Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

Pet information

• Service animals not allowed
• Pets not allowed

Payment types

Property Location
With a stay at Hotel Riu Yucatan - All Inclusive in Playa del Carmen (Playacar), you'll be a 3-minute drive from Playacar Golf Club and 9 minutes from Xplor Theme Park. This all-inclusive property is 2 mi (3.2 km) from Playa del Carmen Main Beach and 4.8 mi (7.8 km) from Xcaret Eco Theme Park.

Rooms
Make yourself at home in one of the 507 individually decorated guestrooms, featuring minibars and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Partially open bathrooms with showers feature complimentary toiletries and hair dryers.

Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, a health club, and a waterslide. Additional features at this Art Deco property include complimentary wireless internet access, babysitting (surcharge), and gift shops/newsstands.

Dining
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Satisfy your appetite at La Hacienda, one of the property's 4 restaurants. Relax with a refreshing drink from the poolside bar or one of the 5 bars/lounges. A complimentary buffet breakfast is served daily from 7 AM to 10:30 AM.

Business, Other Amenities
Featured amenities include limo/town car service, a computer station, and dry cleaning/laundry services. Free self parking is available onsite.