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About this area
What's nearby
Distances are displayed to the nearest 0.1 mile and kilometer.Quinta Avenida - 0.1 km / 0.1 mi
Chabad Playa del Carmen - 0.2 km / 0.1 mi
Playa del Carmen Main Beach - 0.2 km / 0.1 mi
Founders Park - 0.2 km / 0.1 mi
Frida Kahlo Museum - 0.3 km / 0.2 mi
Mercado Playa del Carmen - 0.3 km / 0.2 mi
Portal Maya - 0.4 km / 0.2 mi
3D Museum of Wonders - 0.4 km / 0.2 mi
Playacar Beach - 0.4 km / 0.3 mi
Playa del Carmen Maritime Terminal - 0.4 km / 0.3 mi
Central Square - 0.5 km / 0.3 mi
Calle 12 - 0.5 km / 0.3 mi
Paseo del Carmen - 0.5 km / 0.3 mi
Calle Corazón - 0.5 km / 0.3 mi
Plaza Paraiso - 0.6 km / 0.4 mi
The nearest airports are:
Cozumel Intl. Airport (CZM) - 35.3 km / 21.9 mi
Cancun Intl. Airport (CUN) - 56.7 km / 35.2 mi
The preferred airport for Hotel Cielo is Cancun Intl. Airport (CUN).
Guest rating
Triple Room
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1 Double Bed and 1 Twin Bed
248 sq feet
Internet - Free WiFi 25+ Mbps
Entertainment - 32-inch TV with digital channels and Netflix
Food & Drink - Room service
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and towels
Practical - Laptop-compatible safe, laptop workspace, and iron/ironing board (on request)
Comfort - Air conditioning and daily housekeeping
Accessibility - Tile flooring in room
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Room facilities
- Non-Smoking
- Television
- Tile flooring in room
- Digital TV service
- Iron/ironing board (on request)
- Laptop-friendly workspace
- Room service
- Ceiling fan
- Daily housekeeping
- Individually decorated
- Free WiFi
- Individually furnished
- Number of beds - 3
- In-room safe (laptop compatible)
- Desk
- WiFi speed - 25+ Mbps
- Towels provided
- Hair dryer (on request)
- Bedsheets provided
- Netflix
- Connecting/adjoining rooms available
- Shower only
- Wireless internet access
- Streaming services
- TV size measurement: inch
- Private bathroom
- Free toiletries
- Air conditioning
- TV size: 32
- Paper towels
Grand Family Room, Balcony
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1 Twin Bed, 1 King Bed and 1 Double Bed
395-sq-foot individually decorated room, located on the top floor, balcony with city views
Internet - Free WiFi 25+ Mbps
Entertainment - 32-inch TV with digital channels and Netflix
Food & Drink - Room service
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and towels
Practical - Laptop-compatible safe, laptop workspace, and iron/ironing board (on request)
Comfort - Air conditioning and daily housekeeping
Accessibility - Tile flooring in room
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Room facilities
- Non-Smoking
- Television
- Tile flooring in room
- Digital TV service
- Iron/ironing board (on request)
- Laptop-friendly workspace
- Room service
- Ceiling fan
- Daily housekeeping
- Individually decorated
- Free WiFi
- Individually furnished
- Number of beds - 3
- In-room safe (laptop compatible)
- Desk
- Balcony
- WiFi speed - 25+ Mbps
- Towels provided
- Hair dryer (on request)
- Bedsheets provided
- Netflix
- Connecting/adjoining rooms available
- Shower only
- Wireless internet access
- Streaming services
- TV size measurement: inch
- Private bathroom
- Location - top floor
- Free toiletries
- Air conditioning
- TV size: 32
- Paper towels
Room, 1 King Bed, Balcony
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1 King Bed
275-sq-foot individually decorated room, located on the top floor, balcony with city views
Internet - Free WiFi 25+ Mbps
Entertainment - 32-inch TV with digital channels and Netflix
Food & Drink - Room service
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and towels
Practical - Laptop-compatible safe, laptop workspace, and iron/ironing board (on request)
Comfort - Air conditioning and daily housekeeping
Accessibility - Tile flooring in room
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Room facilities
- Non-Smoking
- Television
- Tile flooring in room
- Digital TV service
- Iron/ironing board (on request)
- Laptop-friendly workspace
- Room service
- Ceiling fan
- Daily housekeeping
- Individually decorated
- Free WiFi
- Individually furnished
- Number of beds - 3
- In-room safe (laptop compatible)
- Desk
- Balcony
- WiFi speed - 25+ Mbps
- Towels provided
- Hair dryer (on request)
- Bedsheets provided
- Netflix
- Connecting/adjoining rooms available
- Shower only
- Wireless internet access
- Streaming services
- TV size measurement: inch
- Private bathroom
- Location - top floor
- Free toiletries
- Air conditioning
- TV size: 32
- Paper towels
Room, 1 King Bed
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1 King Bed
225 sq feet
Internet - Free WiFi 25+ Mbps
Entertainment - 32-inch TV with digital channels and Netflix
Food & Drink - Room service
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and towels
Practical - Laptop-compatible safe, laptop workspace, and iron/ironing board (on request)
Comfort - Air conditioning and daily housekeeping
Accessibility - Tile flooring in room
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Room facilities
- Non-Smoking
- Television
- Tile flooring in room
- Digital TV service
- Iron/ironing board (on request)
- Laptop-friendly workspace
- Room service
- Ceiling fan
- Daily housekeeping
- Individually decorated
- Free WiFi
- Individually furnished
- Number of beds - 3
- In-room safe (laptop compatible)
- Desk
- WiFi speed - 25+ Mbps
- Towels provided
- Hair dryer (on request)
- Bedsheets provided
- Netflix
- Connecting/adjoining rooms available
- Shower only
- Wireless internet access
- Streaming services
- TV size measurement: inch
- Private bathroom
- Free toiletries
- Air conditioning
- TV size: 32
- Paper towels
Quadruple Room
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2 Double Beds
249 sq feet
Internet - Free WiFi 25+ Mbps
Entertainment - 32-inch TV with digital channels and Netflix
Food & Drink - Room service
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and towels
Practical - Laptop-compatible safe, laptop workspace, and iron/ironing board (on request)
Comfort - Air conditioning and daily housekeeping
Accessibility - Tile flooring in room
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Room facilities
- Non-Smoking
- Television
- Tile flooring in room
- Digital TV service
- Iron/ironing board (on request)
- Laptop-friendly workspace
- Room service
- Ceiling fan
- Daily housekeeping
- Individually decorated
- Free WiFi
- Individually furnished
- Number of beds - 3
- In-room safe (laptop compatible)
- Desk
- WiFi speed - 25+ Mbps
- Towels provided
- Hair dryer (on request)
- Bedsheets provided
- Netflix
- Connecting/adjoining rooms available
- Shower only
- Wireless internet access
- Streaming services
- TV size measurement: inch
- Private bathroom
- Free toiletries
- Air conditioning
- TV size: 32
- Paper towels
Double Room (Double Interior Room)
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1 Double Bed
225 sq feet
Internet - Free WiFi 25+ Mbps
Entertainment - 32-inch TV with digital channels and Netflix
Food & Drink - Room service
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and towels
Practical - Laptop-compatible safe, laptop workspace, and iron/ironing board (on request)
Comfort - Air conditioning and daily housekeeping
Accessibility - Tile flooring in room
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Room facilities
- Non-Smoking
- Television
- Tile flooring in room
- Digital TV service
- Iron/ironing board (on request)
- Laptop-friendly workspace
- Room service
- Ceiling fan
- Daily housekeeping
- Individually decorated
- Free WiFi
- Individually furnished
- Number of beds - 3
- In-room safe (laptop compatible)
- Desk
- WiFi speed - 25+ Mbps
- Towels provided
- Hair dryer (on request)
- Bedsheets provided
- Netflix
- Connecting/adjoining rooms available
- Shower only
- Wireless internet access
- Streaming services
- TV size measurement: inch
- Private bathroom
- Free toiletries
- Air conditioning
- TV size: 32
- Paper towels
All displayed prices exclude tax recovery charges And service fees
The room rates listed are For Double occupancy per room unless otherwise stated And exclude tax recovery charges And service fees.
Note : It Is The responsibility of the hotel chain And/Or the individual property to ensure the accuracy of the photos displayed. Go Is Not responsible for any inaccuracies in the photos.
About the hotel
Check-out:12:00 PM
Minimum Age: 18
Check-in instructions
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Minimum Spring Break check-in age is 18 years old
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards; cash is not accepted
- Noise-free guestrooms cannot be guaranteed
Pet information
- Pets not allowed
Payment types
Property Location
With a stay at Hotel Cielo, you'll be centrally located in Playa del Carmen, steps from Quinta Avenida and 3 minutes by foot from Playa del Carmen Main Beach. This beach hotel is 0.3 mi (0.4 km) from Playa del Carmen Maritime Terminal and 0.7 mi (1.1 km) from Mamitas Beach.
Rooms
Make yourself at home in one of the 18 individually decorated guestrooms. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily.
Amenities
Pamper yourself with onsite massages or take in the view from a rooftop terrace. This hotel also features complimentary wireless internet access, concierge services, and discounted use of a nearby fitness facility. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
Dining
Satisfy your appetite for lunch or dinner at the hotel's restaurant, Carboncitos, or stay in and take advantage of the room service. Cooked-to-order breakfasts are available daily from 7:30 AM to 11:00 AM for a fee.
Business, Other Amenities
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Know Before You Go
- Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Up to 2 children 8 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Fees
- Fee for cooked-to-order breakfast: approximately MXN 200.00 to 400.00 for adults, and MXN 150.00 to 300.00 for children
- Airport shuttle fee: MXN 2999.99 per vehicle (roundtrip, maximum occupancy 4)
- Airport shuttle fee per child: MXN 2999.99 (roundtrip), (up to 11 years old)
- Nearby parking fee: MXN 250 per day (3281 ft away)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Mandatory Fees and Taxes
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: MXN 500 per accommodation, per stay
We have included all charges provided to us by the property.
Property amenities
Internet
- Free WiFi
Food and Drink
- Breakfast available (surcharge)
Family friendly
- Free WiFi
- Air conditioning
Guest Services
- Tours/ticket assistance
- Luggage storage
- Multilingual staff
- 24-hour front desk
- Safe-deposit box at front desk
- Concierge services
- Daily housekeeping
Other amenities
- Distance from property (miles) - 1
- Banquet hall
- Ziplining nearby
- Game drive nearby
- Beach umbrellas
- Coworking spaces
- Windsurfing nearby
- Sailing nearby
- Skydiving nearby
- Scuba diving nearby
- Upper floors accessible by stairs only
- Water skiing nearby
- Bicycle rentals nearby
- Beach towels
- Boat tours nearby
- Distance from property (km) - 1
- Area shuttle (surcharge)
- Rooftop terrace
- Airport transportation (surcharge)
- Accessible airport shuttle
- Wheelchair accessible – no
- Distance from property (ft) - 3281
- Personal motor watercraft nearby
- Scooter/moped rentals nearby
- Free beach club nearby
- Number of restaurants - 1
- Spa services on site
- Ecotours nearby
- Smoke-free property
- Snorkeling nearby
- Hiking/biking trails nearby
- Use of nearby fitness center (discount)
- Terrace