Check-in instructions

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate. Guests who book a Honeymoon rate plan must present a valid marriage certificate issued less than 1 year prior to travel to receive the promotional benefits. The hotel reserves the right to amend the rate if valid proof is not provided.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• This property accepts credit cards, debit cards, and cash
• Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

• This property requires that the ages of children entered during booking reflect their accurate ages at the time of travel.

Pet information

• Service animals not allowed
• Pets not allowed

Payment types

Property Location
With a stay at Playacar Palace All Inclusive in Playa del Carmen (Playacar), you'll be steps from Playa del Carmen Maritime Terminal and 7 minutes by foot from Playa del Carmen Main Beach. This beach property is 0.1 mi (0.2 km) from Quinta Avenida and 0.3 mi (0.4 km) from Playacar Beach.

Rooms
Treat yourself to a stay in one of the 201 guestrooms, featuring indoor private hot tubs and LED televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms with separate bathtubs and showers feature jetted bathtubs and designer toiletries. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.

Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a sauna, and a fitness center. This property also features complimentary wireless internet access, concierge services, and gift shops/newsstands.

Dining
Grab a bite at one of the property's 3 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. A complimentary full breakfast is served daily from 7 AM to 11:30 AM.

Business, Other Amenities
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.