Check-in instructions

Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• Minimum Spring Break check-in age is 18 years old
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• This property accepts credit cards, debit cards, and cash
• Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Pet information

• Pets not allowed

Payment types

Property Location
Located in Cancun (Zona Hotelera), Cancun Bay All Inclusive Hotel is within a 5-minute drive of Langosta Beach and Plaza Las Americas. This beach property is 3.1 mi (5 km) from Tortuga Beach and 4.4 mi (7.1 km) from Ultramar Ferry Puerto Juárez.

Rooms
Make yourself at home in one of the 133 individually decorated guestrooms, featuring minibars and LCD televisions. Rooms have private balconies or patios. Cable television is provided for your entertainment. Private bathrooms with showers feature rainfall showerheads and hair dryers.

Amenities
Relax and unwind with massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor pools and a fitness center. Additional amenities at this Beaux Arts property include complimentary wireless internet access, concierge services, and gift shops/newsstands. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).

Dining
Enjoy international cuisine at El Faisan, one of the property's 4 restaurants, or stay in and take advantage of the room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges.

Business, Other Amenities
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Cancun? This property has 1970 square feet (183 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.