Check-in instructions

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. It is the property’s policy that children under 18 years of age cannot be accommodated at the property without an accompanying parent or legal guardian. Guests are required to provide proof of the parental or legal guardian relationship and authorization upon arrival.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards, debit cards, and cash
• Cashless transactions are available
• Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Pet information

• Maximum number of pets per room 1
• Pet max weight (per pet) in lb is 20
• Pet max weight (per pet) in kg is 9
• Pets cannot be left unattended
• Only dogs are allowed
• Service animals not allowed
• Pets allowed

Payment types

Property Location
With a stay at Atelier Playa Mujeres - Adults Only - All Inclusive in Punta Sam (Playa Mujeres), you'll be a 3-minute drive from Playa Mujeres Golf Club and 12 minutes from Gran Puerto Pier.

Rooms
Make yourself at home in one of the 593 air-conditioned rooms featuring free minibar items and Smart televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.

Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor pools, a health club, and a steam room.

Dining
Grab dinner at Mercado 19, a restaurant that specializes in Mexican cuisine. Dining is also available at the 2 coffee shops/cafes, and 24-hour room service is provided. Wind down with a drink at one of the 12 bars/lounges or 2 poolside bars.

Business, Other Amenities
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Free valet parking is available onsite.