Check-in instructions

Guests must transfer via Shuttle to the property. Guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking. This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• This property accepts credit cards
• Electricity is not provided
• Parties and events are allowed on site

Payment types

Property Location
With a stay at Cancun La Joya Pool Escape, you'll be centrally located in Cancun, a 4-minute drive from Cancun Mall and 8 minutes from Plaza 28. This beach guesthouse is 6.5 mi (10.4 km) from Ultramar Ferry Puerto Juárez and 13.2 mi (21.2 km) from La Isla Shopping Mall.

Rooms
Make yourself at home in one of the guestrooms featuring refrigerators and microwaves. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include separate sitting areas and coffee/tea makers, and housekeeping is provided on request.

Amenities
Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this guesthouse include wireless internet access (surcharge), concierge services, and a television in a common area.

Dining
Enjoy a meal at Home-made Cooking, or stay in and take advantage of the guesthouse's room service (during limited hours). Cooked-to-order breakfasts are served on weekdays from 9:00 AM to 10:30 AM and on weekends from 9 AM to 10:30 AM for a fee.

Business, Other Amenities
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.