Change dates
About this area
What's nearby
Distances are displayed to the nearest 0.1 mile and kilometer.Gaviota Azul Beach - 0.2 km / 0.1 mi
UltraMar Ferry Terminal - 0.3 km / 0.2 mi
Forum By The Sea Mall - 0.4 km / 0.2 mi
Forum Beach - 0.4 km / 0.2 mi
West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 0.4 km / 0.2 mi
Cancun Convention Center - 0.4 km / 0.3 mi
Plaza Caracol Mall - 0.5 km / 0.3 mi
Caracol Beach - 0.5 km / 0.3 mi
Nichupté Lagoon - 0.5 km / 0.3 mi
Chac Mool Beach - 0.9 km / 0.6 mi
Playa Ancha - 1.2 km / 0.8 mi
Cancun Golf Club at Pok Ta Pok - 2.2 km / 1.3 mi
La Isla Shopping Mall - 3.5 km / 2.2 mi
Tortuga Beach - 3.5 km / 2.2 mi
El Sol de Cancun - 3.5 km / 2.2 mi
The preferred airport for Krystal Cancun is Cancun Intl. Airport (CUN) - 23.6 km / 14.7 mi
Guest rating
Deluxe Room, 1 King Bed, Balcony, Ocean View
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1 King Bed
344-sq-foot soundproofed room, balcony with ocean views
Layout - Bedroom
Internet - Free WiFi
Entertainment - 42-inch LED TV with cable channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and dining table
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and phone; cribs (free) available on request
Comfort - Climate-controlled air conditioning, daily housekeeping, and heating
Accessibility - Wheelchair accessible
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and recycling bin
Need to Know - No rollaway/extra beds available, bed sheets not available
Non-Smoking
Room/bed type depends on availability at check-in
Connecting/adjoining rooms can be requested, subject to availability
Room facilities
- Heating
- Non-Smoking
- Television
- Bed sheets not available
- Dining table
- Guidebooks or recommendations
- Soundproofed rooms
- Window screens
- In-room childcare (surcharge)
- In-room climate control (air conditioning)
- Blackout drapes/curtains
- Minibar
- Wardrobe or closet
- Coffee/tea maker
- Daily housekeeping
- Free WiFi
- Phone
- In-room safe (laptop compatible)
- No rollaway/extra beds
- Balcony
- Restaurant dining guide
- Towels provided
- Eco-friendly toiletries
- Eco-friendly cleaning products provided
- Recycling
- Soap
- Connecting/adjoining rooms available
- LED TV
- Toilet paper
- Shower only
- Wireless internet access
- Children's books
- Shampoo
- TV size measurement: inch
- Private bathroom
- Free toiletries
- Wheelchair accessible
- TV size: 42
- Iron/ironing board
- Cable/satellite TV service
- Rainfall showerhead
- Room service (24 hours)
- Cable TV service
- Internet access (complimentary)
- Room and bed type depend on availability check-in
- Free cribs/infant beds
Standard Room, 1 King Bed, City View
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1 King Bed
344-sq-foot room with city views
Layout - Bedroom
Internet - Free WiFi
Entertainment - 42-inch LED TV with cable channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and dining table
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and phone; cribs (free) available on request
Comfort - Climate-controlled air conditioning, daily housekeeping, and heating
Accessibility - Wheelchair accessible
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and recycling bin
Need to Know - No rollaway/extra beds available, bed sheets not available
Non-Smoking
Room/bed type depends on availability at check-in
Connecting/adjoining rooms can be requested, subject to availability
Room facilities
- Heating
- Non-Smoking
- Television
- Bed sheets not available
- Dining table
- Guidebooks or recommendations
- Soundproofed rooms
- Window screens
- In-room childcare (surcharge)
- In-room climate control (air conditioning)
- Blackout drapes/curtains
- Minibar
- Wardrobe or closet
- Coffee/tea maker
- Daily housekeeping
- Free WiFi
- Phone
- In-room safe (laptop compatible)
- No rollaway/extra beds
- Restaurant dining guide
- Towels provided
- Eco-friendly toiletries
- Eco-friendly cleaning products provided
- Recycling
- Soap
- Connecting/adjoining rooms available
- LED TV
- Toilet paper
- Shower only
- Wireless internet access
- Children's books
- Shampoo
- TV size measurement: inch
- Private bathroom
- Free toiletries
- Wheelchair accessible
- TV size: 42
- Iron/ironing board
- Cable/satellite TV service
- Rainfall showerhead
- Room service (24 hours)
- Cable TV service
- Internet access (complimentary)
- Room and bed type depend on availability check-in
- Free cribs/infant beds
Standard Room, 2 Double Beds, City View
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2 Double Beds
344-sq-foot room with city views
Layout - Bedroom
Internet - Free WiFi
Entertainment - 42-inch LED TV with cable channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and dining table
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and phone; rollaway beds (free) and cribs (free) available on request
Comfort - Climate-controlled air conditioning, daily housekeeping, and heating
Accessibility - Wheelchair accessible
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and recycling bin
Need to Know - Bed sheets not available
Non-Smoking
Room/bed type depends on availability at check-in
Connecting/adjoining rooms can be requested, subject to availability
Room facilities
- Heating
- Non-Smoking
- Television
- Bed sheets not available
- Dining table
- Guidebooks or recommendations
- Soundproofed rooms
- Window screens
- In-room childcare (surcharge)
- In-room climate control (air conditioning)
- Blackout drapes/curtains
- Minibar
- Wardrobe or closet
- Coffee/tea maker
- Daily housekeeping
- Free WiFi
- Phone
- In-room safe (laptop compatible)
- Restaurant dining guide
- Towels provided
- Eco-friendly toiletries
- Eco-friendly cleaning products provided
- Recycling
- Soap
- Connecting/adjoining rooms available
- LED TV
- Toilet paper
- Shower only
- Wireless internet access
- Children's books
- Shampoo
- TV size measurement: inch
- Private bathroom
- Free toiletries
- Wheelchair accessible
- Rollaway/extra beds (free)
- TV size: 42
- Iron/ironing board
- Cable/satellite TV service
- Rainfall showerhead
- Room service (24 hours)
- Cable TV service
- Internet access (complimentary)
- Room and bed type depend on availability check-in
- Free cribs/infant beds
Club Room, 2 Double Beds, Balcony, Ocean View
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2 Double Beds
366-sq-foot soundproofed room, balcony/patio with ocean views
Club Level - Buffet breakfast and separate check-in location
Layout - Bedroom
Internet - Free WiFi
Entertainment - 42-inch LED TV with cable channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and phone; rollaway beds (free) and cribs (free) available on request
Comfort - Climate-controlled air conditioning, daily housekeeping, and heating
Accessibility - Wheelchair accessible
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and recycling bin
Need to Know - Bed sheets not available
Non-Smoking
Room/bed type depends on availability at check-in
Connecting/adjoining rooms can be requested, subject to availability
Room facilities
- Heating
- Bed sheets not available
- Guidebooks or recommendations
- Window screens
- In-room childcare (surcharge)
- In-room climate control (air conditioning)
- Blackout drapes/curtains
- In-room safe (laptop compatible)
- Balcony
- Eco-friendly toiletries
- Eco-friendly cleaning products provided
- Recycling
- Soap
- Connecting/adjoining rooms available
- Toilet paper
- Shower only
- Shampoo
- Slippers
- Wheelchair accessible
- Rollaway/extra beds (free)
- Cable/satellite TV service
- Cable TV service
- Internet access (complimentary)
- Non-Smoking
- Club level room
- Television
- Dining table
- Soundproofed rooms
- Minibar
- Wardrobe or closet
- Coffee/tea maker
- Daily housekeeping
- Free WiFi
- Phone
- Restaurant dining guide
- Towels provided
- LED TV
- Wireless internet access
- Children's books
- TV size measurement: inch
- Private bathroom
- Free toiletries
- TV size: 42
- Iron/ironing board
- Rainfall showerhead
- Room service (24 hours)
- Free bottled water
- Room and bed type depend on availability check-in
- Free cribs/infant beds
- Balcony or patio
Club Room, 1 King Bed, Balcony, Ocean View
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1 King Bed
366-sq-foot soundproofed room, balcony/patio with ocean views
Club Level - Buffet breakfast and separate check-in location
Layout - Bedroom
Internet - Free WiFi
Entertainment - 42-inch LED TV with cable channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and phone; cribs (free) available on request
Comfort - Climate-controlled air conditioning, daily housekeeping, and heating
Accessibility - Wheelchair accessible
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and recycling bin
Need to Know - No rollaway/extra beds available, bed sheets not available
Non-Smoking
Room/bed type depends on availability at check-in
Connecting/adjoining rooms can be requested, subject to availability
Room facilities
- Heating
- Bed sheets not available
- Guidebooks or recommendations
- Window screens
- In-room childcare (surcharge)
- In-room climate control (air conditioning)
- Blackout drapes/curtains
- In-room safe (laptop compatible)
- No rollaway/extra beds
- Balcony
- Eco-friendly toiletries
- Eco-friendly cleaning products provided
- Recycling
- Soap
- Connecting/adjoining rooms available
- Toilet paper
- Shower only
- Shampoo
- Slippers
- Wheelchair accessible
- Cable/satellite TV service
- Cable TV service
- Internet access (complimentary)
- Non-Smoking
- Club level room
- Television
- Dining table
- Soundproofed rooms
- Minibar
- Wardrobe or closet
- Coffee/tea maker
- Daily housekeeping
- Free WiFi
- Phone
- Restaurant dining guide
- Towels provided
- LED TV
- Wireless internet access
- Children's books
- TV size measurement: inch
- Private bathroom
- Free toiletries
- TV size: 42
- Iron/ironing board
- Rainfall showerhead
- Room service (24 hours)
- Free bottled water
- Room and bed type depend on availability check-in
- Free cribs/infant beds
- Balcony or patio
Deluxe Room, 2 Double Beds, Balcony, Ocean View
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2 Double Beds
344-sq-foot soundproofed room, balcony/patio with ocean views
Layout - Bedroom
Internet - Free WiFi
Entertainment - 42-inch LED TV with cable channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and dining table
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and phone; rollaway beds (free) and cribs (free) available on request
Comfort - Climate-controlled air conditioning, daily housekeeping, and heating
Accessibility - Wheelchair accessible
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and recycling bin
Need to Know - Bed sheets not available
Non-Smoking
Room/bed type depends on availability at check-in
Connecting/adjoining rooms can be requested, subject to availability
Room facilities
- Heating
- Non-Smoking
- Television
- Bed sheets not available
- Dining table
- Guidebooks or recommendations
- Soundproofed rooms
- Window screens
- In-room childcare (surcharge)
- In-room climate control (air conditioning)
- Blackout drapes/curtains
- Minibar
- Wardrobe or closet
- Coffee/tea maker
- Daily housekeeping
- Free WiFi
- Phone
- In-room safe (laptop compatible)
- Balcony
- Restaurant dining guide
- Towels provided
- Eco-friendly toiletries
- Eco-friendly cleaning products provided
- Recycling
- Soap
- Connecting/adjoining rooms available
- LED TV
- Toilet paper
- Shower only
- Wireless internet access
- Children's books
- Shampoo
- TV size measurement: inch
- Private bathroom
- Free toiletries
- Wheelchair accessible
- Rollaway/extra beds (free)
- TV size: 42
- Iron/ironing board
- Cable/satellite TV service
- Rainfall showerhead
- Room service (24 hours)
- Cable TV service
- Internet access (complimentary)
- Room and bed type depend on availability check-in
- Free cribs/infant beds
- Balcony or patio
Family Studio, 1 King Bed with Sofa bed, Ocean View
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1 King Bed and 1 Double Sofa Bed
431-sq-foot soundproofed room, furnished balcony with ocean views
Club Level - Buffet breakfast and separate check-in location
Layout - Bedroom
Internet - Free WiFi
Entertainment - 42-inch LED TV with cable channels
Food & Drink - Refrigerator, minibar (fees may apply), microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Laptop-compatible safe, single sofa bed, and iron/ironing board; cribs (free) available on request
Comfort - Climate-controlled air conditioning, daily housekeeping, and heating
Accessibility - Wheelchair accessible
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and recycling bin
Need to Know - No rollaway/extra beds available, bed sheets not available
Non-Smoking
Room/bed type depends on availability at check-in
Connecting/adjoining rooms can be requested, subject to availability
Room facilities
- Heating
- Bed sheets not available
- Guidebooks or recommendations
- Window screens
- In-room childcare (surcharge)
- In-room climate control (air conditioning)
- Blackout drapes/curtains
- In-room safe (laptop compatible)
- No rollaway/extra beds
- Eco-friendly toiletries
- Eco-friendly cleaning products provided
- Recycling
- Soap
- Connecting/adjoining rooms available
- Toilet paper
- Shower only
- Shampoo
- Slippers
- Wheelchair accessible
- Cable/satellite TV service
- Sofa bed
- Cable TV service
- Internet access (complimentary)
- Non-Smoking
- Club level room
- Television
- Dining table
- Soundproofed rooms
- Refrigerator
- Minibar
- Wardrobe or closet
- Coffee/tea maker
- Daily housekeeping
- Free WiFi
- Phone
- Furnished balcony
- Restaurant dining guide
- Towels provided
- LED TV
- Wireless internet access
- Children's books
- TV size measurement: inch
- Private bathroom
- Free toiletries
- TV size: 42
- Iron/ironing board
- Rainfall showerhead
- Room service (24 hours)
- Microwave
- Free bottled water
- Room and bed type depend on availability check-in
- Free cribs/infant beds
Romantic Room, 1 King Bed, Balcony, Oceanfront
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1 King Bed
366-sq-foot soundproofed room, balcony/patio with ocean views
Club Level - Buffet breakfast and separate check-in location
Layout - Bedroom
Internet - Free WiFi
Entertainment - 42-inch LED TV with cable channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and phone
Comfort - Climate-controlled air conditioning, daily housekeeping, and heating
Accessibility - Wheelchair accessible
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and recycling bin
Need to Know - Bed sheets not available, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Room/bed type depends on availability at check-in
Connecting/adjoining rooms can be requested, subject to availability
Room facilities
- Heating
- Bed sheets not available
- Guidebooks or recommendations
- Window screens
- In-room childcare (surcharge)
- In-room climate control (air conditioning)
- Blackout drapes/curtains
- In-room safe (laptop compatible)
- No rollaway/extra beds
- No cribs (infant beds)
- Balcony
- Eco-friendly toiletries
- Eco-friendly cleaning products provided
- Recycling
- Soap
- Connecting/adjoining rooms available
- Toilet paper
- Shower only
- Shampoo
- Slippers
- Wheelchair accessible
- Cable/satellite TV service
- Cable TV service
- Internet access (complimentary)
- Non-Smoking
- Club level room
- Television
- Dining table
- Soundproofed rooms
- Minibar
- Wardrobe or closet
- Coffee/tea maker
- Daily housekeeping
- Free WiFi
- Phone
- Restaurant dining guide
- Towels provided
- LED TV
- Wireless internet access
- Children's books
- TV size measurement: inch
- Private bathroom
- Free toiletries
- TV size: 42
- Iron/ironing board
- Rainfall showerhead
- Room service (24 hours)
- Free bottled water
- Room and bed type depend on availability check-in
- Balcony or patio
All displayed prices exclude tax recovery charges And service fees
The room rates listed are For Double occupancy per room unless otherwise stated And exclude tax recovery charges And service fees.
Note : It Is The responsibility of the hotel chain And/Or the individual property to ensure the accuracy of the photos displayed. Go Is Not responsible for any inaccuracies in the photos.
About the hotel
Check-out:12:00 PM
Minimum Age: 18
Check-in instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Cashless transactions are available
- Safety features at this property include a fire extinguisher, a smoke detector, and a security system
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Pet information
- Service animals not allowed
- Pets not allowed
Payment types
Property Location
Located in Cancun (Zona Hotelera), Krystal Cancun is within a 10-minute drive of La Isla Shopping Mall and Aquaworld. This beach resort is 6.2 mi (9.9 km) from El Rey Ruins and 6.5 mi (10.5 km) from Plaza Las Americas.
Rooms
Make yourself at home in one of the 502 guestrooms featuring minibars and LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as laptop-compatible safes and coffee/tea makers.
Amenities
Pamper yourself with a visit to the spa, which offers massages and facials. If you're looking for recreational opportunities, you'll find a health club, an outdoor pool, and a hot tub. Additional amenities at this resort include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Dining
Enjoy Mexican cuisine at El Mortero, one of the resort's 5 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 11:30 AM for a fee.
Business, Other Amenities
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. This resort has 5 meeting rooms available for events. Free valet parking is available onsite.
Know Before You Go
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
- No pets and no service animals are allowed at this property.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
Fees
- Fee for buffet breakfast: approximately MXN 390 for adults and MXN 195 for children
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Mandatory Fees and Taxes
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Cash Breakage deposit: MXN 3000 per stay
- A tax is imposed by the city: MXN 85.40 per accommodation, per night
We have included all charges provided to us by the property.
Property amenities
Internet
- Free WiFi
Parking
- Parking (limited spaces)
- Free self parking
- Free valet parking
Food and Drink
- Breakfast available (surcharge)
Things to do
- Shopping on site
- Fitness facilities
- Billiards or pool table
Family friendly
- Laundry facilities
- Free WiFi
Guest Services
- Dry cleaning/laundry service
- Tours/ticket assistance
- Multilingual staff
- Luggage storage
- 24-hour front desk
- Concierge services
- Daily housekeeping
Conveniences
- Gift shops or newsstand
- Elevator
- ATM/banking
Other amenities
- Beach volleyball on site
- Eco-friendly cleaning products used
- Babysitting or childcare (surcharge)
- No single-use plastic straws
- Pool umbrellas
- No single-use plastic soda bottles
- Number of meeting rooms - 5
- No single-use plastic stirrers
- Reusable cups only
- Reusable tableware only
- Sailing nearby
- Scuba diving nearby
- Number of bars/lounges - 3
- Number of poolside bars - 1
- Number of hot tubs - 1
- Number of outdoor pools - 1
- Number of swim-up bars - 1
- Eco-friendly toiletries
- Vegetable garden
- At least 80% of all lighting comes from LEDs
- Eco-friendly cleaning products provided
- Recycling
- Vegan menu options available
- Vegetarian menu options available
- Parasailing nearby
- Water dispenser
- Children's club (free)
- Locally-sourced food on site (80% or more)
- Guest education on local ecosystems and culture
- Games
- Organic food
- Banquet hall
- Fishing nearby
- Beach umbrellas
- Windsurfing nearby
- Television in common areas
- Spa treatment room(s)
- Health club
- Garden
- Wedding services
- Full-service spa
- Beach towels
- Boat tours nearby
- Yoga classes/instruction on site
- Elevator door width (inches) - 36
- Water dispenser use by guests actively encouraged
- Elevator door width (centimeters) - 91
- Wheelchair accessible – no
- Children's toys
- Number of restaurants - 5
- Golfing nearby
- Smoke-free property
- Snorkeling nearby
- Snack bar/deli
- Sauna
- Children's pool
- Steam room
- Hair salon
- Pool sun loungers