Check-in instructions

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. This property's beach club is 600 yards (550 meters) away.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards, debit cards, and cash
• Cashless transactions are available
• Noise-free guestrooms cannot be guaranteed
• Safety features at this property include a fire extinguisher and a first aid kit
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Pet information

• Service animals not allowed
• Pets not allowed

Payment types

Property Location
With a stay at Hotel Maya Turquesa - Playa del Carmen, you'll be centrally located in Playa del Carmen, steps from Quinta Avenida and 7 minutes by foot from Playa del Carmen Main Beach. This hotel is 0.5 mi (0.8 km) from Playacar Beach and 0.5 mi (0.8 km) from Playa del Carmen Maritime Terminal.

Rooms
Make yourself at home in one of the 40 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and hair dryers. Conveniences include safes and ceiling fans, and housekeeping is provided daily.

Amenities
Enjoy recreation amenities such as an outdoor pool or take in the view from a terrace. This hotel also features complimentary wireless internet access and tour/ticket assistance.

Dining
You can enjoy a meal at Epazzote serving the guests of Hotel Maya Turquesa - Playa del Carmen, or stop in at the snack bar/deli. Mingle with other guests at the complimentary reception, held daily. A complimentary self-serve breakfast is served daily from 7:00 AM to 11:00 AM.

Business, Other Amenities
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage.