Check-in instructions

There is no front desk at this property. Guests will receive an email 7 days before arrival with check-in instructions. Guests can access their accommodation through a private entrance.A virtual front desk provides assistance to guests.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards, debit cards, and cash
• Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
• Host has indicated there is a smoke detector on the property
• Safety features at this property include a fire extinguisher, a security system, and a first aid kit

Pet information

• Maximum number of pets per room 2
• Only dogs and cats are allowed
• Pets allowed (no fees)
• Service animals are allowed
• Pets cannot be left unattended
• Service animals are exempt from fees/restrictions
• Pets allowed

Payment types

Property Location
With a stay at Cacao Tulum -Luxury Condos- in Tulum (La Veleta), you'll be within a 10-minute drive of Tulum National Park and Gran Cenote. This spa condo is 3.1 mi (5 km) from Tulum Beach and 3.8 mi (6.1 km) from Tulum Mayan Ruins.

Rooms
Make yourself at home in one of the 30 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and ovens. Your bed comes with down comforters and premium bedding. 40-inch Smart televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include safes and microwaves.

Amenities
Treat yourself with massages and body treatments. If you're looking for recreational opportunities, you'll find an outdoor pool, a 24-hour fitness center, and bicycles to rent. Additional amenities at this condo include complimentary wireless internet access and concierge services.

Dining
Quench your thirst with your favorite drink at the poolside bar.

Business, Other Amenities
Featured amenities include a 24-hour business center, express check-out, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.