Check-in instructions

This property offers transfers from the ferry terminal (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• This property accepts credit cards, debit cards, and cash

Pet information

• Service animals not allowed
• Pets not allowed

Payment types

Property Location
With a stay at The Palm at Playa, you'll be centrally located in Playa del Carmen, steps from Quinta Avenida and 6 minutes by foot from Playa del Carmen Main Beach. This hotel is 0.5 mi (0.7 km) from Playa del Carmen Maritime Terminal and 0.6 mi (0.9 km) from Mamitas Beach.

Rooms
Stay in one of 66 guestrooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Partially open bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as laptop-compatible safes and ceiling fans.

Amenities
Be sure to enjoy recreational amenities including an outdoor pool and a spa tub. This hotel also features complimentary wireless internet access, tour/ticket assistance, and a banquet hall. Getting to nearby attractions is a breeze with the area shuttle (surcharge).

Dining
All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite from the snack bar/deli, or stay in and take advantage of the hotel's room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Local cuisine breakfasts are served on weekdays from 7:00 AM to 11:00 AM and on weekends from 7:00 AM to noon for a fee.

Business, Other Amenities
Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. Guests may use a ferry terminal shuttle for a surcharge, and free self parking is available onsite.