Check-in instructions

Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• This property accepts credit cards, debit cards, and cash
• Cashless transactions are available
• Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
• This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

• Please note that at this property shirts and shoes are required at all times in the lobby; after 7 PM, tank tops, hats, and headgear are not permitted.

Pet information

• Service animals are allowed
• Service animals are exempt from fees/restrictions
• Pets allowed

Payment types

Property Location
A stay at Fairmont El San Juan Hotel places you in the heart of Carolina, a 5-minute drive from The Mall of San Juan and 6 minutes from Museo de Arte de Puerto Rico. This beach resort is 5.8 mi (9.4 km) from Plaza las Americas and 5.9 mi (9.5 km) from Puerto Rico Convention Center.

Rooms
Make yourself at home in one of the 388 air-conditioned rooms featuring espresso makers and LED televisions. Your room comes with a pillowtop bed. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature rainfall showerheads and hair dryers.

Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. Before a night out at the casino, the 4 outdoor swimming pools are a perfect way to relax and recharge. This resort also features complimentary wireless internet access, concierge services, and gift shops/newsstands.

Dining
Enjoy Caribbean cuisine at Caña, one of the resort's 6 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 7 bars/lounges. Buffet breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.

Business, Other Amenities
Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Carolina? This resort has 40000 square feet (3716 square meters) of space consisting of conference space and 3 meeting rooms. Self parking (subject to charges) is available onsite.