Check-in instructions

Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
• This property accepts credit cards and cash
• Parties and events (including weddings) are allowed on site
• Safety features at this property include a fire extinguisher
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Pet information

• Service animals are allowed
• Service animals are exempt from fees/restrictions
• Pets allowed

Payment types

Property Location
Located in Cozumel (Zona Hotelera Norte), Zel Cozumel is within a 10-minute drive of Museo de la Isla de Cozumel and San Miguel Church. This all-inclusive property is 5.2 mi (8.4 km) from Stingray Beach and 9.1 mi (14.7 km) from Chankanaab National Park.

Rooms
Stay in one of 209 guestrooms featuring plasma televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment.

Amenities
Take time to pamper yourself with a visit to the full-service spa. While the golfer in the family is out on the course, you can enjoy above-par recreational amenities such as a 24-hour health club and an outdoor pool. Additional features at this property include complimentary wireless internet access, free babysitting, and a hair salon.

Dining
Enjoy Mediterranean cuisine at Caramba, one of the property's many dining establishments, which include 2 restaurants and a coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 2 bars/lounges.

Business, Other Amenities
Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities. A roundtrip airport shuttle is complimentary (available 24 hours).