Check-in instructions

The front desk is open daily from 7:00 AM - 7:30 PM. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests will receive an email within 72 hours before arrival with check-in instructions. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards, debit cards, and cash
• Safety features at this property include a fire extinguisher, a smoke detector, and window guards
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Pet information

• Pets not allowed

Payment types

Property Location
With a stay at El Paraiso Hotel Tulum in Tulum (Zona Hotelera), you'll be steps from Playa Paraiso and a 2-minute drive from Tulum Mayan Ruins. This beach hotel is 1.3 mi (2.1 km) from Tulum National Park and 2.6 mi (4.2 km) from Tulum Beach.

Rooms
Make yourself at home in one of the 15 air-conditioned rooms featuring minibars. Your bed comes with down comforters and premium bedding. Rooms have private balconies or patios. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature rainfall showerheads and designer toiletries.

Amenities
Relax at the full-service spa, where you can enjoy massages. After dipping into one of the 2 outdoor pools, you can spend some time at the private beach. This Mediterranean hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.

Dining
Enjoy Mexican cuisine at El Paraiso Restaurante, a beachfront restaurant which features a bar/lounge and an ocean view. You can also stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the beach bar. A complimentary cooked-to-order breakfast is served daily from 8:00 AM to 10:00 AM.

Business, Other Amenities
Featured amenities include dry cleaning/laundry services, multilingual staff, and luggage storage. Free self parking is available onsite.