Check-in instructions

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• This property accepts credit cards, debit cards, and cash
• Safety features at this property include a security system and window guards
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Pet information

• Pets not allowed

Payment types

Property Location
With a stay at Cozumel Palace All Inclusive in Cozumel (Colonos Cuzamil), you'll be within a 15-minute drive of Mr. Sancho's Beach Club and Palacio Municipal. This all-inclusive property is 13.7 mi (22 km) from Ferry to Cozumel and 15.8 mi (25.5 km) from Xplor Theme Park.

Rooms
Make yourself at home in one of the 169 guestrooms featuring iPod docking stations and LCD televisions. Your pillowtop bed comes with premium bedding. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms with separate bathtubs and showers feature jetted bathtubs and designer toiletries.

Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. This property also features complimentary wireless internet access, concierge services, and an arcade/game room.

Dining
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at one of the property's 4 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. A complimentary full breakfast is served daily from 7 AM to 11:30 AM.

Business, Other Amenities
Featured amenities include complimentary wired internet access, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).