Check-in instructions

If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards, debit cards, and cash
• Noise-free guestrooms cannot be guaranteed
• Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Pet information

• Service animals are allowed
• Pets not allowed

Payment types

Property Location
With a stay at The Carmen Hotel - Ocean Front in Playa del Carmen (Downtown Playa del Carmen), you'll be a 4-minute walk from Quinta Avenida and 9 minutes by foot from Playa del Carmen Main Beach. This luxury hotel is 0.6 mi (1 km) from Playacar Beach and 0.6 mi (1 km) from Playa del Carmen Maritime Terminal.

Rooms
Stay in one of 37 guestrooms featuring LED televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.

Amenities
Enjoy recreation amenities such as an outdoor pool or take in the view from a rooftop terrace. Additional amenities at this hotel include complimentary wireless internet access and concierge services.

Dining
You can enjoy a meal at the restaurant serving the guests of The Carmen Hotel - Ocean Front, or stop in at the snack bar/deli. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Cooked-to-order breakfasts are available daily from 8:00 AM to 11:30 AM for a fee.

Business, Other Amenities
Featured amenities include a 24-hour front desk, luggage storage, and an elevator.