Check-in instructions

There is no front desk at this property. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests will receive an email 72 hours before arrival with check-in instructions and lockbox information. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• This property accepts credit cards and debit cards; cash is not accepted

Pet information

• Service animals not allowed
• Pets not allowed

Payment types

Property Location
With a stay at Castillo de Arena by NAS in Playa del Carmen (Zazil-ha), you'll be steps from Mamitas Beach and 5 minutes by foot from Playa del Carmen Main Beach. This beach hotel is 0.6 mi (1 km) from Quinta Avenida and 6.9 mi (11.1 km) from Xplor Theme Park.

Rooms
Make yourself at home in one of the individually furnished guestrooms, featuring kitchens with refrigerators and ovens. Rooms have private balconies or patios. Flat-screen televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include safes and separate sitting areas, and housekeeping is provided on a limited basis.

Amenities
Enjoy a range of recreational amenities, including an outdoor pool, a spa tub, and an outdoor tennis court. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).

Dining
Unwind at the end of the day with a drink at the bar/lounge or the poolside bar.

Business, Other Amenities
Featured amenities include complimentary wired internet access, luggage storage, and laundry facilities. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.