Check-in instructions

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. There is no front desk at this property. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code. The host will greet guests on arrival.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• This property accepts credit cards, debit cards, and mobile payments; cash is not accepted
• Mobile payment options include: PayPal
• Long-term renters welcome
• Safety features at this property include a fire extinguisher, a security system, and window guards
• This property is professionally cleaned

Pet information

• Service animals not allowed
• Pets not allowed

Payment types

Property Location
With a stay at In the Heart of Tulum Town in Tulum (Tulum City Center), you'll be a 4-minute drive from Gran Cenote and 7 minutes from Tulum Mayan Ruins. This hotel is 3.1 mi (5.1 km) from Las Palmas Public Beach and 3.7 mi (5.9 km) from Playa Paraiso.

Rooms
Make yourself at home in one of the 4 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and ovens. Rooms have private balconies or patios. Complimentary wireless internet access is available to keep you connected. Conveniences include safes and separate sitting areas, and housekeeping is provided on request.

Amenities
Dip into one of the 2 spa tubs or enjoy other recreational amenities, which include bicycles to rent. Additional amenities at this hotel include complimentary wireless internet access and tour/ticket assistance.

Business, Other Amenities
Featured amenities include multilingual staff and a safe deposit box at the front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.