Check-in instructions

This property offers transfers from the cruise terminal, ferry terminal, airport, and bus station (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. If driving, please contact this property in advance for more information (e.g., directions). Information provided by the property may be translated using automated translation tools.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards and cash
• Cashless transactions are available
• Safety features at this property include a fire extinguisher, a security system, and a first aid kit
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Pet information

• Service animals are allowed
• Service animals are exempt from fees/restrictions
• Pets not allowed

Payment types

Property Location
Located in Playa del Carmen, Casa Gem B&B is by the ocean, within a 10-minute drive of Playa del Carmen Maritime Terminal and Quinta Avenida. This family-friendly bed & breakfast is 2.4 mi (3.8 km) from Playa del Carmen Main Beach and 2.5 mi (4.1 km) from Playacar Golf Club.

Rooms
Make yourself at home in one of the 3 guestrooms featuring espresso makers and LED televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include separate sitting areas and coffee/tea makers, and housekeeping is provided daily.

Amenities
Treat yourself with massages, body treatments, and facials. This bed & breakfast also features complimentary wireless internet access, concierge services, and babysitting (surcharge). Guests can get around on the shuttle (surcharge), which operates within 60 kilometers.

Dining
Satisfy your appetite at the bed & breakfast's coffee shop/cafe, or stay in and take advantage of the 24-hour room service. A complimentary full breakfast is served daily from 8 AM to 10:00 AM.

Business, Other Amenities
Featured amenities include limo/town car service, express check-in, and express check-out. For a surcharge, guests may use a shuttle from the hotel to the airport (available 24 hours) and a cruise ship terminal shuttle.