Check-in instructions

Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. During spring break, guests must be age 25 or older to check in. The property requires that guests younger than age 25 be accompanied by a legal guardian or parent.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• Minimum Spring Break check-in age is 25 years old
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• This property accepts credit cards, debit cards, and cash
• Cashless transactions are available
• Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels)
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Pet information

• Pets not allowed

Payment types

Property Location
Located in Cancun (Zona Hotelera), Grand Oasis Palm - All Inclusive is within a 15-minute walk of Langosta Beach and Playa Tortugas. This all-inclusive property is 6.1 mi (9.8 km) from La Isla Shopping Mall and 10.3 mi (16.5 km) from Delfines Beach.

Rooms
Make yourself at home in one of the 514 guestrooms featuring minibars and flat-screen televisions. Cable television is provided for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and irons/ironing boards.

Amenities
Relax at the full-service spa, where you can enjoy body treatments and facials. If you're looking for recreational opportunities, you'll find a health club and an outdoor pool. Additional amenities at this property include complimentary wireless internet access, concierge services, and an arcade/game room.

Dining
Grab a bite to eat at Los Agaves, one of the property's many dining establishments, which include 7 restaurants and a coffee shop/cafe. Relax with a refreshing drink at the beach bar, the swim-up bar, or one of 8 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 10:30 AM.

Business, Other Amenities
Featured amenities include a business center, express check-in, and dry cleaning/laundry services. Event facilities at this property consist of conference space and meeting rooms. Free self parking is available onsite.