Check-in instructions

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards; cash is not accepted
• Noise-free guestrooms cannot be guaranteed
• Safety features at this property include a fire extinguisher and a first aid kit
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Pet information

• Maximum number of pets per room 2
• Pet max weight (per pet) in lb is 44
• Pet max weight (per pet) in kg is 20
• Service animals are allowed
• Pets cannot be left unattended
• Service animals are exempt from fees/restrictions
• Only dogs are allowed
• Pets allowed

Payment types

Property Location
Santuario Playa is in the heart of Playa del Carmen, within a 5-minute walk of Mamitas Beach and Playa del Carmen Main Beach. This hotel is 1.4 mi (2.2 km) from Playa del Carmen Maritime Terminal and 2.2 mi (3.6 km) from Playacar Golf Club.

Rooms
Make yourself at home in one of the 28 air-conditioned rooms featuring LCD televisions. Prepare your meals in the shared/communal kitchen. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have showers and complimentary toiletries.

Amenities
Pamper yourself with onsite massages or enjoy recreation amenities such as an outdoor pool. Additional features at this hotel include complimentary wireless internet access, concierge services, and a picnic area.

Dining
Grab a bite from the snack bar/deli serving guests of Santuario Playa. A complimentary continental breakfast is served daily from 7:30 AM to 9:00 AM.

Business, Other Amenities
Featured amenities include a 24-hour front desk and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).