Check-in instructions

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions. Front desk staff will greet guests on arrival. All guests, including children, are required to present a valid government-issued ID card at check-in.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• Minimum Spring Break check-in age is 21 years old
• This property accepts credit cards, debit cards, and cash
• Long-term renters welcome
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Pet information

• Pets not allowed

Payment types

Property Location
With a stay at Hotelcoz All Inclusive in Cozumel (Zona Hotelera Norte), you'll be a 2-minute drive from Playa San Juan and 6 minutes from Maya Heritage Monument. This all-inclusive resort is 3.8 mi (6.1 km) from Punta Langosta Pier and 5.1 mi (8.2 km) from Stingray Beach.

Rooms
Make yourself at home in one of the 251 air-conditioned rooms featuring flat-screen televisions. Rooms have private furnished balconies or patios. Cable television is provided for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.

Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, an outdoor tennis court, and a fitness center. Additional features at this resort include complimentary wireless internet access, concierge services, and an arcade/game room.

Dining
This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at El Cocal, one of the resort's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 4 bars/lounges.

Business, Other Amenities
Featured amenities include a computer station, express check-in, and dry cleaning/laundry services. Planning an event in Cozumel? This resort has 5381 square feet (500 square meters) of space consisting of conference space and 4 meeting rooms. A shuttle from the hotel to the airport is provided for a surcharge (available on request), and free self parking is available onsite.