Check-in instructions

Front desk staff will greet guests on arrival.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards, debit cards, and cash

Pet information

• Service animals not allowed
• Pets not allowed

Payment types

Property Location
Located in Playa del Carmen (Gonzalo Guerrero), HM Playa del Carmen is within a 15-minute walk of Playa del Carmen Main Beach and Quinta Avenida. This hotel is 0.6 mi (1 km) from Mamitas Beach and 5.6 mi (9 km) from Xplor Theme Park.

Rooms
Make yourself at home in one of the 91 air-conditioned rooms featuring refrigerators and plasma televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and ceiling fans.

Amenities
Enjoy recreational amenities such as an outdoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.

Dining
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.

Business, Other Amenities
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Guests may use a roundtrip airport shuttle for a surcharge, and free valet parking is available onsite.